Thank you for choosing to shop with us at our online store! While we aim for your complete satisfaction, we understand that situations may arise where you might need to return a purchased product. We are here to assist you in this process.
Return Eligibility
We support hassle-free returns within 30 days of your purchase, with no need to provide a reason. To initiate a return, kindly contact our customer service at the following:
Address: 2418-A Westgate Dr, Albany, GA 31707
Email: contact@rpwfewaterfilter.com
Please make sure to get in touch with us to confirm your return reason and requirements before sending back the product. Returns cannot be processed without prior communication.
Return Standard
To qualify for a return, the purchased product must meet certain criteria:
- The product must be unused, undamaged, and unsoiled.
- It should be in the same condition as when you received it.
- It must be in its original packaging.
Please provide your order number or product certificate for smoother processing. Unfortunately, returns and exchanges are not available for customized products.
Damaged Goods
In case the product arrives damaged, we kindly request relevant photos and videos of the unpacking process for verification.
Return Fees
If the product is damaged or missing, you can submit unpacking videos and pictures for verification. Upon successful verification, you can expect a refund or replacement, with no shipping fee on your part.
However, if you’re returning the product for personal reasons, such as choosing the wrong color or quantity, you will be responsible for the return shipping cost. Please note that a restocking fee will not be charged unless the product’s tag has been removed.
Order Cancellation
We facilitate order cancellations within 2 hours of purchase. Please be aware that we cannot accommodate cancellations beyond this time frame due to our efficient order processing system. Refund processing takes approximately 1 business day, and refunds will be arranged once the successful elimination process is completed.
Refund Timing
Refunds generally process within 1-2 business days, depending on your chosen payment method. Your patience is appreciated during this period. Should any delays occur, please reach out to our customer service for assistance. Kindly note that the shipping fee is non-refundable, so we encourage you to carefully review product details before making your purchase. For any inquiries or assistance, feel free to contact us – we’re committed to serving you to the best of our abilities.
